Shipping Policy
At a glance: What you need to know
- Orders begin processing after payment authorization on business days only.
- Standard handling time: 1-1 business days.
- Estimated transit time: 2-5 business days.
- Standard shipping fee: $6.99 per order.
- Tracking is emailed after dispatch; carrier scans can take 24–48 hours to appear.
- Split shipments may occur; each parcel gets its own tracking number.
- Please enter an accurate, complete shipping address at checkout.
- Weather, customs, and carrier disruptions may cause delays beyond our control.
- If a package is lost or arrives damaged, contact us within 7 days with your order number and photos—we are here to help.
Order processing
Once your payment is authorized, your order enters our queue for preparation on business days. We pack with care to keep your pieces ready for their next chapter in your wardrobe. We are here to help if you have questions before dispatch.
Handling and transit overview
| Shipping method | Handling | Transit | Fee |
|---|---|---|---|
| Standard | 1-1 business days | 2-5 business days | $6.99 per order |
Delivery estimates begin after the handling window and are measured in business days. Exact arrival dates are not guaranteed, but we will keep you updated along the way.
Shipping fee
The standard shipping fee is $6.99 per order. This rate applies to all eligible destinations serviced by our carrier partners.
Destination availability
We ship to addresses that our carrier partners can service. If an address cannot be delivered to, we will notify you, cancel the shipment, and issue a refund to the original payment method or help you update the address before fulfillment.
Split shipments
To avoid delays, items in the same order may ship separately. When this happens, each package receives its own tracking number and may arrive on different days.
Tracking updates
After dispatch, we send tracking details to the email used at checkout. Please allow 24–48 hours for the carrier to register the first scan; occasional gaps in tracking visibility can occur during transit.
Delays outside our control
External factors—such as severe weather, customs processing, peak-season volume, or carrier network disruptions—can extend delivery timelines. While these events are outside our control, we will support you with updates and next steps.
Accurate shipping address
Please review your shipping details carefully at checkout. Customers are responsible for providing a complete and accurate address, including unit or apartment numbers where applicable. Address changes may not be possible once an order is processing.
Lost or damaged packages
If your order appears lost in transit or arrives with damage, contact us within 7 days of the recorded delivery date. Include your order number and clear photos of the packaging and item. We will work with the carrier to investigate and make it right—we are here to help.
What happens after you order
- Payment authorization is confirmed.
- Your order is prepared during our 1-1 business days handling window.
- We hand off to the carrier and generate your tracking number.
- You receive a tracking email; allow 24–48 hours for the first scan.
- Your package typically arrives within 2-5 business days after dispatch.
We are here to help
Questions about delivery or tracking? Reach out and we will guide you.
- Email: [email protected]
- Business address: Ấp Hòa Thanh, Long Điền, Đông Hải, Bạc Liêu