Frequently Asked Questions
How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number and a link to track your package. Please allow 48 hours for the tracking information to update.
What is your shipping policy?
We ship worldwide. Processing usually takes 1-3 business days, and standard shipping takes 7-12 business days depending on your location.
Can I change or cancel my order?
We process orders quickly, but if you contact us within 12 hours of placing your order, we can usually accommodate changes or cancellations.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover through our secure payment gateway.
Do you offer refunds?
Yes, we offer a 30-day return policy. If you are not satisfied with your purchase, you can return it within 30 days for a full refund or exchange.
How do I return an item?
To start a return, please contact us at [email protected] with your order number. We will provide you with instructions on where to send your package.
Are there any customs or import taxes?
International orders may be subject to import duties and taxes once a shipment reaches your country. These charges are the responsibility of the customer.
Is my personal information secure?
Absolutely. We use 128-bit SSL encryption to protect your data during checkout, ensuring your personal and payment information is safe.
What should I do if I receive a damaged item?
Please inspect your order upon receipt. If the item is defective or damaged, contact us immediately so we can send a replacement or issue a refund.
Where are you located?
Our administrative office is located in Bac Lieu, Vietnam, and we operate with a global fulfillment network to serve our international customers.
Contact Information
- Official Name: Fellow Apothecary
- Address: Ấp Hòa Thanh, Long Điền, Đông Hải, Bạc Liêu
- Email: [email protected]
- Support Time: Mon - Fri, 8:00 AM - 5:00 PM EST