Privacy Policy
What you need to know (At a glance)
- We collect only what is needed to process your order, support you, secure our store, and improve our site.
- Payments are handled by trusted partners: PayPal, Stripe, Airwallex, and our credit/debit card processor.
- Essential cookies keep the site working; analytics and marketing cookies are optional.
- You can access, correct, or request deletion of your data and opt out of marketing at any time—we are here to help.
1. What personal data we collect
Identity and contact details
Basic information you share when shopping with us, such as your name, email address, billing and shipping addresses, and any details you include when contacting support.
Order and transaction details
Information related to purchases on fellowapothecary.com, including items ordered, order value in USD, taxes shown at checkout where applicable, and chosen payment method (PayPal, credit/debit cards, Stripe, Airwallex). Payment processing is completed by our payment partners.
Technical data and cookies
Device and usage information such as IP address, browser type, pages viewed, and timestamps gathered via cookies and similar technologies. See the Cookies section below for details.
Communications and preferences
Your messages to us (for example, through email) and your preferences for marketing or cookie settings.
2. Why we process your data
Order fulfillment and site operations
To confirm and deliver your order, manage returns or exchanges, maintain your shopping experience, and operate our website reliably.
Customer support
To answer questions, troubleshoot issues, and provide updates—we are here to help.
Fraud prevention and security
To protect the store and our customers, detect suspicious activity, and maintain the integrity of transactions.
Legal compliance
To meet legal, tax, and regulatory requirements and to respond to lawful requests.
Analytics and improvement
To understand site performance and shopping patterns so we can refine designs, sizing guidance, and navigation. Analytics cookies and tools help us do this.
Marketing with consent
To share news about styles, special collections, or updates when you choose to receive them. You can opt out at any time.
3. Cookies and similar technologies
Essential cookies
Required for core functions like adding items to cart, remembering your session, and secure checkout. These cannot be disabled for the site to function properly.
Analytics cookies
Help us understand traffic and performance (for example, which pages are most viewed) so we can improve the experience. These are optional.
Marketing cookies
Used to measure the impact of campaigns or show more relevant content. These are optional and used only when you consent.
Managing cookies
You can manage preferences through your browser settings and any on-site cookie controls. If you decline optional cookies, some features may be limited but the core shopping experience will still work.
4. When and with whom we share data
- Payment partners: To securely process payments, we share necessary order and transaction data with PayPal, Stripe, Airwallex, and our credit/debit card payment processor.
- Shipping and logistics: We share delivery details with relevant shipping carriers and logistics partners so your order reaches you.
- Analytics service providers: We may share pseudonymized or aggregated usage data to measure performance and improve our site.
- Service support tools: Limited data may be processed by tools that help us manage customer communications and store operations.
- Legal and compliance: We may disclose information when required by applicable law, regulation, legal process, or to protect our rights, users, or the operation of our services.
5. Data retention principles
We keep personal data only as long as needed for the purposes described above—such as completing your order, meeting tax and accounting obligations, resolving disputes, improving our services, and maintaining security. When data is no longer required, we delete it or de-identify it in a reasonable timeframe.
6. Your privacy rights
General rights
- Access a copy of the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion, or ask us to restrict or object to certain processing.
- Opt out of marketing communications at any time.
To make a request, contact us at [email protected]. We may ask for information to verify your identity before acting on your request.
California residents (CCPA/CPRA)
You may have rights to: (i) know the categories and specific pieces of personal information collected, (ii) request deletion, (iii) request correction, and (iv) opt out of the sale or sharing of personal information for cross-context behavioral advertising, and (v) not be discriminated against for exercising these rights. Submit requests to [email protected].
EEA/UK residents (GDPR)
Our lawful bases may include performance of a contract (processing your order), legitimate interests (site security, analytics), consent (optional cookies/marketing), and legal obligations. You may have rights to access, rectify, erase, restrict, object, and data portability. You can withdraw consent at any time without affecting prior processing. Contact [email protected] to exercise your rights. You may also have the right to lodge a complaint with your local supervisory authority.
7. Children’s privacy
Our site and collections are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, please contact us and we will take appropriate steps to remove it.
8. How to contact us about privacy
We are here to help. For any privacy question or request, reach us at:
Email: [email protected]
Business address: Ấp Hòa Thanh, Long Điền, Đông Hải, Bạc Liêu
9. Effective date
This Privacy Policy is effective on the date this page is published and may be updated to reflect changes to our practices. Significant changes will be reflected on this page.