FAQs
At a glance – What you need to know
- Shipping: $6.99 per order. Handling: 1-1 business days. Transit: 2-5 business days.
- Returns: 30 days from delivery. No restocking fee when you return.
- Refunds: processed 5-7 business days after we receive and inspect your return; allow 5-10 business days for your bank to post it.
- Payments: PayPal, credit/debit cards, Stripe, Airwallex. All charges in USD; taxes shown at checkout where applicable.
- Tracking: we email a tracking update as soon as your order ships.
- We are here to help—email [email protected] anytime.
Orders
How do I place an order and what happens after checkout?
Choose your style and size, add it to your bag, and proceed to checkout. Confirm your shipping details and pay using PayPal, credit/debit cards, Stripe, or Airwallex. All orders are charged in USD and any applicable taxes are shown at checkout. Once your order is placed, you will receive an order confirmation email. We prepare your pieces within 1-1 business days and send a shipping confirmation with tracking as soon as your order leaves our studio. We are here to help at every step if you need adjustments before shipment.
Which payment methods do you accept?
We accept PayPal, credit/debit cards, Stripe, and Airwallex. Charges are processed in USD, and taxes are shown at checkout where applicable.
Sizing
How do I choose the right size if I am unsure?
Start by reviewing the fit notes on each product page and comparing measurements with a similar piece you already own. If you are between sizes, consider the look you prefer—sleek or relaxed. For personalized guidance, email [email protected] with your usual sizes and any fit preferences; we are here to help you feel confident.
Shipping
What are the shipping fee, handling time, and transit time?
The standard shipping fee is $6.99 per order. Our standard handling time is 1-1 business days, and standard transit time is 2-5 business days. Timing begins after your order is confirmed.
How will I receive tracking information?
As soon as your order ships, we send a shipping confirmation email with tracking details. Tracking may take a short time to update while it moves through the carrier’s system. If you cannot find the email, check your spam or promotions folder, or contact us—we are here to help.
Returns & Refunds
What is your return window and what do I need to start a return?
You can return items within 30 days from delivery. Please ensure items are in original condition (unworn, unwashed, with tags attached). No restocking fee applies. To start a return, email [email protected] with your order number, the item(s) you wish to return, and the reason, and we will guide you through the next steps. Original shipping is refunded only when we are at fault (for example, an incorrect or defective item).
When will I receive my refund?
After your return is received and inspected, refunds are processed within 5-7 business days to your original payment method. Your bank or card issuer may take an additional 5-10 business days to post the credit to your statement. Refunds are issued in USD. We are here to help if you have any questions during the process.
Support
How can I contact support?
Email us anytime at [email protected]. We read every message and respond as quickly as possible—we are here to help with orders, sizing, shipping updates, returns, and anything else you need.
Contact Fellowapothecary
- Email: [email protected]
- Business address: Ấp Hòa Thanh, Long Điền, Đông Hải, Bạc Liêu